Analysis of An Evolving HR Shared Services Model in a Software Product-based Company

Abstract

The HR shared services model is one of the most implemented models in the present-day organisations. The central idea is to divide the functions based on nature and expertise and have a HR shared services centre as the support unit for all the functions. However, based on the organisational structure, resource allocation, and other constraints, many companies have developed
a derived form of HRSS model in the organisations. This study tries to analyse the evolving HRSS model in a product-based company and the factors contributing to the evolution and implementation of the model. The main focal point would be analysing the benefits of having the HRSS team and the challenges faced by the team on the long term. Design/methodology/approach: It is a case studybased research based on observations, interview, and focus group discussions conducted among the employees. Findings: There are benefits of having a HRSS team as well as there are challenges faced by the HRSS team. A new model is under review which could help in improving the effectiveness of the HRSS model as well as enhancing the employee experience. The new model is promising as it offers to segregate the tasks and track the work allocated and seems like a perfect mix to the HR automations in process in the company research. Limitations/implications: The study revolves around the observations in one company and may not be applicable to other companies with varying employee size, organisational structure, cost and time factors, and culture. Practical implications: This study can help organisations reframe the HRSS model based on the needs and environment of the organisation to maximise efficiency, effectiveness, and employee experience and thereby leverage the
HR function in the company. Originality/value: Case study-based researches have been scanty in this area especially in the current VUCA world. This study provides insights into redeveloping the HRSS model based on the organisational needs and the considerations to be looked upon while implementing a HRSS model in the organisation.