SIVVALA, T. R. . CRM Practices in Commercial Banks – A Study on Bankers Outlook Analysis. NOLEGEIN- Journal of Information Technology & Management, [S. l.], v. 7, n. 1, p. 16–24, 2024. Disponível em: https://www.mbajournals.in/index.php/JoITM/article/view/1352. Acesso em: 18 may. 2024.