KALYAN, M. S. P. .; THOTI, K. K. . An Empirical Study on Service Quality Improves the Customer Satisfaction in Retails Industries with Reference to Heritage Super Market in Hyderabad. NOLEGEIN- Journal of Business Risk Management, [S. l.], v. 4, n. 1, 2021. Disponível em: https://www.mbajournals.in/index.php/JoDBCM/article/view/744. Acesso em: 2 jun. 2026.